Member Handbooks

The handbooks contain important information about UnitedHealthcare Dental’s Medicaid and CHIP program for Children. Use the handbook when you need information about your program such as:

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  • General program information
  • How to Contact UnitedHealthcare Dental
  • How to Obtain Dental care and Other Services
  • Member Rights and Responsibilities
  • Appeals and Complaints process
  • How to report Fraud, Waste and Abuse
  • Frequently Asked Questions

  You may download your Member Handbook as a PDF file. To download a copy in English and Spanish, please click on a link below.

  Member Handbook for the Texas Medicaid Dental Program for Children.
  Member Handbook for the Texas CHIP Dental Program.
  
  Addendum to Texas CHIP Dental Handbook.
  
  Addendum to Texas Medicaid Dental Handbook.

   

  * Adobe Reader may be required to view the file.

  If you need a hard copy of your Member Handbook, call UnitedHealthcare Dental’s customer service number at 1-877-901-7321, TTY 711. We will send you a copy free of charge within 5 business days. You can request that the handbook we send you be translated into another language or sent to you in a different format such as audio, larger print or Braille.